Which is cheaper, Pendo or Smartlook?

Pricing varies by tier and usage. Check both tools for current rates.

Does Pendo have a free tier?

Yes, Pendo offers a free tier with monthlyActiveUsers: 500.

Pendo has significant switching cost. Smartlook has moderate switching cost. Smartlook is easier to switch away from.

Analytics

Pendo

Product analytics and in-app guidance platform with session replay and user onboarding

Switching Cost: significant

Smartlook

Session replay and product analytics platform with heatmaps and funnel analysis

Switching Cost: moderate

Teams prioritizing vendor flexibility should choose {winner} — lower switching costs preserve your future options.

Teams prioritizing vendor flexibility should choose {winner} — lower switching costs preserve your future options.

Switching Costs

Smartlook

Lower switching costs for easier migration